Strains Of Music, Inc.

Frequently Asked Questions

Do you accept trade-ins?

We evaluate potential trade-ins on a case-by-case basis. Bring the instrument to the store so we can inspect it and provide an accurate appraisal and credit towards a new or used purchase. Trade-in options are part of our flexible buying approach.

How does your consignment process work?

Sellers bring instruments in for an appraisal. We photograph the item, set a competitive price based on condition and market demand, and place the instrument on consignment in-store. We handle inquiries and sales; once sold, the seller receives their share per our consignment agreement.

Do you ship instruments?

We primarily focus on serving the local Waynesville area and in-store pickups. For shipping requests, call (828) 456-3331 to discuss options, packaging requirements, and insurance. Shipping may be available for select items with prior arrangement.

Are used instruments guaranteed?

Our used instruments are inspected and set up. We describe the condition accurately in-store and can offer limited return or warranty terms on a case-by-case basis. Please ask a staff member for specific details at purchase.

Do you offer instrument setups or repairs?

While our core focus is sales and consignment, we perform standard setups on used instruments as part of our inventory preparation. For major repairs or custom work, we can recommend trusted local technicians or handle referrals depending on the service required.

Do you take special orders?

Yes. If we don’t have what you want in stock, we can assist with special orders or locating a specific model. Contact us with details and we’ll pursue availability.

How often should I get a setup for my guitar?

For regular players, a professional setup every 6–12 months is recommended. Environmental changes and string gauge switches may prompt more frequent adjustments.

Are amplifiers tested before sale?

Yes. Every amplifier, new or used, is tested in-store for functionality and sound. Used amps receive a basic electronics check and cosmetic assessment.

Do you accept instruments for consignment without appointments?

Walk-ins are welcome, but appointments help ensure an appraiser is available. Call (828) 456-3331 to confirm a convenient time.

Can I reserve a used instrument over the phone?

We can temporarily hold items with a deposit or agreement; please call (828) 456-3331 to discuss terms.

What payment methods do you accept?

We accept common payment methods in-store. Ask staff about credit card payment, cash, and other options at checkout.

Do you only sell new instruments from well-known brands?

No. Our inventory mixes new brand models, accessible modern brands, and carefully selected used instruments, including boutique and vintage pieces when available.

Can I request a specific brand or model?

Yes. We can look for specific models via distributor networks or advise on comparable alternatives that meet your needs.

How do you decide which brands to stock new?

We assess build quality, tonal consistency, manufacturer warranty and support, and the needs of our local musician community when selecting new brands.

Are brand names guaranteed to be authentic on used items?

Yes. We verify the authenticity of used instruments through serial numbers, construction details, and brand identification markers. If authenticity is uncertain, we’ll disclose that to the buyer.

Are gallery images exact representations of the instruments?

Yes—our goal is accurate representation. For used instruments, we highlight wear areas and provide multiple images and condition notes.

Can I request additional photos of a specific item?

Absolutely. Call (828) 456-3331 or email us to request more images, serial verification, or a short video demonstration.

How often is the gallery updated?

We update images and listings regularly—usually whenever new inventory arrives or items are sold. For high-demand pieces, call to confirm current availability.

Can I reserve an item after seeing it in the gallery?

We accept reservations or holds on select items. Contact us to learn about deposit requirements and hold periods.

Do you take appointment-only visits?

Walk-ins are welcome, but appointments are encouraged for consignment appraisals or when you need a specific staff member for detailed assistance. Call (828) 456-3331 to schedule.

What payment forms do you accept?

We accept common in-store payment methods. For specifics, ask a staff member during your visit or call ahead.

Can I test instruments before purchasing?

Yes. Play-before-you-buy is central to our process. We provide demo spaces so you can evaluate tone and playability.

How long does consignment take?

Consignment timelines vary by instrument and demand. We discuss estimated timeframes and provide transparent reporting to sellers.

Do you service or repair instruments?

Our inventory receives setups as part of preparation for sale. For extensive repairs, we can recommend trusted technicians and coordinate referrals.